For every question about an order or the site operation, do not hesitate to contact our Customer Service: • By phone: +33 (0)1 84 19 96 09 (Monday to Friday 10am-6pm)
• By mail: sav@communedeparis.fr
If your question is about a placed order, please provide your order number reference, which is indicated on your invoice or on the order’s confirmation email.

What is my order’s delivery leading time?

All products sold on www.communedeparis1871.fr are available in stock and are ready to be shipped to you. It takes between 24 and 48 hours for your order to be treated by our team*. In case of a standard shipment, you need to add the transit time.
Please see the “Delivery & Return” section for more detailed information about rates and shipping times.
* During sales period or a new collection’s uploading, this treatment time might be extended.

Which payment methods are accepted?

We accept credit card payments: Visa Card, Mastercard Card and American Express Card.
We also accept payments via Paypal.
Postal checks, bank checks, bank transfers or administrative remit are not accepted.

Is the payment secured?

Yes, the payment is 100% secured. Transactions operated on our eshop are secured with the SSL protocol (Secure Socket Layer) encrypting all information exchanged for a payment to be treated. This information is not kept on our computer system.

Are my bank details stored?

No bank information is kept on our site data. Your bank details are entered directly on the secure server of our technical and financial partner. The banking information you give is encrypted on your computer and will never circulate visibly on the Internet.

Has my order been taken into account?

You will receive a confirmation email a few moments after the payment of your order. If ever you have any doubt, you can consult the section MY ORDERS (pictogram “my account”) on which will appear your order history.
Do not forget to check if our confirmation email is not on your spams emails!

How can I cancel my order?

You have an hour to contact our Customer Service. After that time, you will be able to return your products for us to proceed to a refund, within 10 days from the receipt of the parcel.

Can I change something in my order?

Once your order is confirmed, please contact our Customer Service as soon as possible (sav@communedeparis.fr) to assure that your order has not been shipped yet. If this is not the case, you will be able to modify your order or your shipping address.
Please always mention your order number reference (indicated on your invoice and your confirmation email)

If I place several orders, can they be grouped?

By default, we do not group multiple orders. Shipping fees will apply for each of them.
However, grouping orders is possible as long as they are placed in the same half-day. The over-invoiced shipping fees will be refunded to you (on the account used for payment). In that case, please contact our Customer Service on sav@communedeparis.fr

How can I track my parcel?

You can track your parcel by consulting the section MY ORDERS (pictogram “my account”). Your tracking number will be indicated on this section.

What happens if I am not present at time of delivery?

If the recipient is absent (name figuring on your shipping address), your parcel will be delivered to the postal contact point indicated on the delivery notification dropped into your mailbox in the case of a standard shipment.
Your parcel will be kept at the postal contact point during a period of 15 calendar days from the day following the date indicated on the delivery notification. After this time, the parcel will be returned to us. If this is of your responsibility (the shipping address you mentioned was wrong, you did not pick up the parcel for 15 days), the transhipment fees will be at your charge. Do not hesitate to contact our Customer Service for any more information: indeed we can proceed to the transhipment of the order or proceed to its refund.
In the case of a delivery through Express service, if the recipient is absent, the parcel will be delivered again the next day. If you accept your concierge to receive the parcel, please mention that in the comments when you finalise your order online.

Can I come and pick up my order?

The orders placed on our eshop are shipped from our logistics centre. However, we do offer a free “pick-up” service at our Parisian boutique (19 rue Commines, 75003 Paris) with which you can come and pick up your order under 24h or 48h. (The boutique is opened from Mondays to Saturdays 11am – 7.30pm and Sundays 2pm – 7.30pm)
You can choose this option when you finalise your order.

I still do not have received my order, is it normal?

For deliveries in metropolitan France, if after 5 business days you do not have received your order and no delivery notification has been dropped into your mailbox, please contact our Customer Service.

How can I return or exchange my order?

You have 10 days after receipt of your products to return them if they do not satisfy you. In that case, please also return your invoice and mention the reason of the return in order to facilitate the work of our logistics team. The return address is the following:
Commune de Paris c/o Sauerbrei
Return Service
11 rue de la Marne
77400 Saint-Thibault-des-Vignes
France  The products must be returned in their original packaging, along with their hangtags and their eventual accessories, in a perfect state to put them back on sale. Therefore, they must not have been worn, washed or damaged. Our team reserves the right to refuse the refund of a product in the case of the latter was damaged in any way.
Returns to our store (19 rue Commines, 75003 Paris) are possible. Please bring up your invoice along with your products. A return voucher will be given to you in exchange of your returned products. The refund will then be made on your account the following days. You may also proceed to an exchange in our store or on our eshop.

Did you receive my order’s return?

You will receive an email as soon as our team has received your parcel. If you do not receive this email by 10 days after shipping your parcel, please do not hesitate to contact our Customer Service (sav@communedeparis.fr) who will contact you back immediately.

I received a wrong order or a defective product, what should I do?

Commune de Paris attaches the highest attention to the quality of its products. Nevertheless, if despite this attention, you had to mention defects or mistakes, please contact our Customer Service (sav@communedeparis.fr) to signal the problem. Please indicate the order number reference (indicated on your invoice and on the confirmation email) and join photos if necessary.
A return voucher will be addressed to you by mail and the return shipping fees will be at our charge.